SoundStageDirect will accept returns on defective merchandise. Please note that you must contact us within 30 days with your order number, name and an explanation as to why the item is being returned to obtain a Return Authorization Number (RA). We may ask some questions but only in our efforts to ensure our customers receive the best service possible. Your RA number should be included on both the inside and outside of your return.
SoundStageDirect reserves the right to inspect all products upon their arrival and deem whether the product is indeed returnable. If an order you receive from us is returnable, the customer assumes the responsibility and cost of shipping the order back to us in the condition it was received. We will gladly ship exchanges back to you at no extra charge. However, if a product is deemed not returnable, the original product will be returned with the customer assuming shipping costs both ways.
SoundStageDirect will exchange all purchases deemed defective. However, shipping costs will not be refunded. Please note that exchanges will only be made for the same title.
For customers who have preordered records and chose the free shipping option, all records will ship together depending upon their arrival. While we make every effort to provide the most accurate information possible on release dates, they are subject to change. If you would like to receive the portion of your order that is currently in stock, please note that you will have to pay the costs on additional shipments.
Seam splits (the actual record breaking through the spine of the cover in transit) can occur as part of the shipping process. The only way to avoid seam splits is to remove the record from the cover before packing it to be shipped. We will open your record and pack the vinyl in it's protective sleeve separate from the cover. Requests can easily be made via the comments section when placing your order. However, unless you request your record packed in this manner, we are not liable for any seam splits that may occur in transit.
At SoundStageDirect, we strive to provide the best possible customer service. If you are experiencing problems with your order, we recommend consulting our staff before returning any items by calling 1-877-WAX-TRAX or 267-247-5051. In many cases, they may be able to help you resolve your issue far more quickly and efficiently. We look forward to providing you with the best customer service in the future.
